Recommendation Net Promoter Score For Employee Engagement
Employee Net Promoter Score of Promoters minus of Detractors Your businesss score final score will fall somewhere between -100 and 100.
Net promoter score for employee engagement. What are the Benefits of Employee Net Promoter Score. The eNPS survey standardizes the measurement of employee advocacy for a company brand or product. Employee Net Promoter Score is a quick way to measure employee engagement the health of the organization and the best thing about this is it beats the traditional long boring surveys hands down.
Its based on Net Promoter Score which is a measurement of customer loyalty that was pioneered by Bain Company. The logic is similar. Weve been using it as the final question in our culture assessment since the very beginning 2016 in our case and youll find it in other platforms as well.
It helps your gauge overall employee loyalty. The only Promoters you have in your company are those employees who are prepared to give you a score of 9 or 10 out of 10. Something between -10 to 20 is considered to be a normal score and between 40 and 50 is considered to be an excellent eNPS.
Its easily measured and understood which is why its becoming a common tool for the measurement of Employee Engagement. It uses the same simple technique and similar questions to measure your workers engagement. Overall eNPS ranges from -100 to 100.
Even if you avoid the common pitfalls of Net Promoter-based incentivesoveremphasis on the score gaming and a natural suspicion of any incentive-linked metricyou still send the wrong message to employees. The employee Net Promoter Score is built in the same way using the ultimate question. Would you recommend our productsservices to other people The eNPS is the equivalent but it is used to measure employee engagement.
If youre going to measure it however you should know a how it works and b how to properly apply it in your cultureengagement work. A glimpse into engagement Employee net promoter scores are great starting point for improving employee engagement and are crucial to employee engagement surveys. So think about it.